contact customer service

PHONE

(513) 605-3522

The current hours of operation for our Cincinnati location are Monday – Friday from 8:00 AM – 5:00 PM.

After Hours: 

We know that running your business and taking care of your employees is not a five day a week 8:00 AM – 5:00 PM job. We understand that emergency situations arise. We will always be available should you need immediate and urgent assistance outside of our typical hours of operation.

EMAIL

At IronRoad, we are committed to timely and thorough responses to your requests. In order to help us better serve you, please refer to the following list for your various 401K, Human Resources, Payroll, MPO, and other service needs:

Please use the following format in the subject title:

Client Name and/or Number | Employee Name | Issue

Example: ABC Business 999 | Fred Jones | FMLA Leave

Your HR Needs: hr@ironroad.us

– Employment Verifications

– Unemployment 

– Employee Documentation (Discipline, FMLA/Leave of Absences, etc.)

– Employee Change of Status (Including Address Changes)

– New Hires 

– I-9 Identifications (Scanned Copies)

– Workers’ Compensation

*If you are seeking information, support, or guidance on a particular Human Resources issue feel free to reach out to your specific HR Representative.

Your MPO System Needs: HRIS@ironroad.us 

Your 401K Needs: 401K@ironroad.us (Please, utilize this email if IronRoad is your 401K administrator)

Your Payroll Needs: payroll@ironroad.us

– Time Sheets 

– Any Payroll Related Issues (Including Tax)

– Child Support Garnishments

– Additional Court Ordered Garnishments 

– Direct Deposit Changes 

– Terminations 

– New Hires 

Your Benefits Needs: benefits@ironroad.us (Please, utilize this email if IronRoad is your benefits administrator)

– Benefits Questions (IronRoad provided Dental, Medical, and Vision)

– Prudential Benefits Questions (if applicable)

– Terminations

– Insurance Card Needs

– Flexible Spending Account (FSA) Questions

– COBRA